Complaints

Complaints

At Millennial Finance, we’re committed to providing exceptional service and transparent communication. If something hasn’t met your expectations, we’d like the opportunity to make it right.

How to Make a Complaint

If you have a concern or complaint, please let us know — because if we don’t know about it, we can’t fix it.

You can contact our Complaints Officer in writing via email at:
jace@millennialfinancegroup.com.au

When submitting your complaint, please include as much detail as possible, including:

• Your full name and contact details

• The nature of your complaint

• Relevant dates and supporting documents (if applicable)

We’ll acknowledge receipt of your complaint promptly and aim to resolve it as quickly and fairly as possible.

If we’re unable to resolve your complaint internally, we’ll provide details on how you can escalate the matter to the Australian Financial Complaints Authority (AFCA) for external review.

AFCA can be contacted at:
www.afca.org.au | info@afca.org.au | 1800 931 678